Last updated: March 16, 2026

This Privacy Notice applies to all interactions with Janssen Veterinary Clinic, including our website (janssenvetclinic.com and its subsites) and in-clinic services and operations.

Thank you for choosing Janssen Veterinary Clinic. We are committed to protecting your privacy and being transparent about the personal information we collect, how we use it, and with whom we share it. This Privacy Notice explains our practices for information collected through our website, in-clinic visits, appointments, purchases, communications, and related services.

We take privacy seriously and comply with applicable laws, including Indiana statutes governing veterinary medical records and confidentiality (see our Confidentiality page for details on Indiana Code provisions and exceptions for release of veterinary records and medical condition information). While our primary focus is Indiana law for veterinary confidentiality, this Notice applies broadly to clients we serve nationally and internationally.

By providing information to us—whether online, in person, by phone, email, or otherwise—or by continuing to use our services, you consent to the collection, use, and disclosure of your information as described here. If you do not agree, please do not provide information or use our services.

We may update this Privacy Notice from time to time. Changes will be posted here with an updated date.

Data We Collect

We collect information you provide voluntarily and certain information automatically or as part of providing services.

Information you provide (online via forms/emails or in-clinic during appointments, registrations, purchases, etc.) may include:

• Your name, address, email, telephone number
• Pet information (name, breed, age, medical history, treatment details)
• Payment and billing details (though see Credit Card Processing below)
• Preferences, survey responses, feedback, or other volunteered details

Automatically collected or service-related information may include:

• Technical data from website visits: IP address, browser type, device info, pages viewed, referring site, date/time, duration (retained in server logs for up to 7 years)
• In-clinic transaction details (e.g., purchase history, services rendered)

How We Use Information

We use collected information to:

• Provide veterinary care, products, and services you request
• Process appointments, treatments, purchases, and related transactions
• Communicate with you about your pet’s care, reminders, results, or clinic updates (you can opt out of non-essential communications)
• Facilitate rebates, promotions, or rewards programs you choose to join
• Improve our services, website, and client experience
• Maintain internal records, handle feedback/complaints, and for administrative purposes
• Comply with legal obligations, including veterinary record requirements

Credit Card Processing

We do not store full credit card numbers or sensitive cardholder data. All payment processing is handled securely by PCI DSS-compliant third-party payment processors. We retain only limited transaction information (e.g., last four digits of the card, date, amount) as required for records, receipts, and accounting.

Information Sharing

We share information only as necessary and described here.

We may share aggregate, non-personally identifiable information with others.

We may share personally identifiable information:

• With our internal teams, contracted agents, or service providers who assist with clinic operations (under confidentiality obligations)
• When legally required (e.g., court order, governmental request, public health needs)
• As permitted under Indiana veterinary confidentiality laws (see our Confidentiality page)

We may share limited personal information (such as your name, contact details, and details related to products or services you have purchased from us) with select third-party manufacturers or their authorized service providers solely for the purpose of processing rebates, promotions, or rewards programs in which you have chosen to participate. This sharing is limited to what is necessary to facilitate the rebate or promotion and is done in accordance with applicable privacy laws. These third parties are contractually obligated to use the information only for the specified purpose and to maintain its confidentiality.

Data Retention

We may retain your data indefinitely in support of your lifelong relationship with the clinic or until you request us to do otherwise. This supports ongoing veterinary care, reminders, and service continuity. Retention is subject to applicable laws, including Indiana veterinary record requirements and any legal obligations to maintain or delete certain information.

Cookies and Similar Technologies

Our website uses cookies and similar tools to enhance functionality and analyze usage. You can manage cookies via your browser settings, though some features may not work properly without them. We may use services like Google Analytics (subject to their privacy terms).

Children

Our services are not directed to children under 13. We do not knowingly collect data from children under 13. If you believe a child has provided information, contact us.

Your Choices

You can contact us to review, update, or request deletion of certain information (subject to legal/veterinary record retention requirements). Opt out of marketing communications via the methods provided in those messages or by contacting us.

Contact Us

Questions? Reach us at: https://www.janssenvetclinic.com/contact-2/ or call 317-758-4657.

For EU/EEA residents subject to GDPR, we process data based on consent, contract necessity, or legitimate interests, with rights to access, rectify, erase, restrict, or object (contact us for details).