COVID-19 STATUS

COVID-19 STATUS

Janssen Veterinary Clinic Public Notice of our updated COVID-19 Policies

June 1, 2021

Thank you for being patient with us through this last year. We are grateful for your cooperation. JVC continues to perform routine staff health screening, enhanced cleaning protocols, and alternative scheduling including telemedicine consults to address any concerns. Here is what you need to know about scheduling care for your patients, effective Tuesday, June 1st, 2021.

If you have any health concerns, please let the Customer Service Representatives at JVC know and arrangements can be crafted to meet your needs. The appointment can also be rescheduled.

Equine Appointments:

  • Farm appointments –
    • Each doctor has a technician for appointments scheduled during regular hours. Please allow them space to work.
  • In-Clinic Appointments –
    • Please call 317-758-4865 upon arrival and the technician will be out to greet you as soon as they are ready for the appointment. 
    • Each doctor has a technician for appointments scheduled during regular hours. Please allow them space to work.

Small Animal Appointments:

When scheduling, you will be asked to designate your choice of the following options:

  • We will offer In-Clinic Appointments. Due to the small size of the exam rooms, we ask to limit the number of clients accompanying the patient to one.
    • Please call 317-758-4865 upon arrival and the technician will be out to greet you as soon as they are ready for the appointment. 
    • Treatment of the patient will occur in a separate treatment room with the doctor and staff to reduce time and proximity.
    • Masks are recommended inside the clinic.
  • We will continue to offer Curbside Care for those who are uncomfortable inside the clinic or for those who just prefer curbside care.
  • Drop-off Appointments, including surgeries, blood draws, technician appointments, and reproductive procedures (other than pre-breeding consults) will remain curbside.
  • Telemedicine Consults are also available if you are ill or unable to visit the clinic with your pet. You may call, email or schedule online.

Picking up medication/dropping off samples – Call ahead for anything that you need to pick up or drop off at the clinic to reduce waiting time. We will not be able to fill medications without prior communication. Our system for approving and preparing any prescription requires time, please communicate with us so we can use your time efficiently as well as ours. Payment can be made over the phone via credit card. Any items that you would like to pick up can be left for you in the Black Box outside. Just let us know when you call.

Refills Requests – Please use our online form at https://www.jvc.vet/refill-request. This is the most efficient way to refill a script. We will let you know when refills are ready for pick up. These can be shipped to your home or picked up via drive up.

As a reminder, we ALWAYS have online resources at JanssenVetClinic.com. Use the Action Menu for a direct link to online features available any time:

As always, please call if you have questions.  

We are immensely grateful for your continued support.

Sincerely,
Your Team at Janssen Veterinary Clinic